General Policy

"If it’s not right, we take it back."

We make sure to serve our customers with an ultimate online furniture shopping experience by offering the best quality products. We ensure to resolve any issues in case you are not satisfied.
Our return and refund policy process is as below.

What if you have received a damaged product?

In case you receive a product that has been damaged during the transit or is defective we sincerely apologize for the inconvenience and would request the customer to file a return request via an email on with the complaint details or by placing a call on +91-9001470833

Is my delivery guaranteed in 4-6 weeks?

Team O My Furniture is dedicated towards dispatching your products within the 7th week of timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the Est. delivery time may exceed than the promised timeline. In such exceptional cases O My Furniture may cancel the order and refund the full amount to the customer as per the scenario.

What if you wish to cancel your order?

We understand that due to any uncertain reasons you might wish to cancel your order. In such cases, we would request our customers to place the cancellation request within 12hrs of your order placement. The cancellation request within 6 hrs has been made due to the consideration that we custom manufacture each furniture piece at our unit as per the exact specifications of our customers.

How does the return & refund process work?

Upon receiving the refund request our customer care executives shall get back via an email or call to understand the damage caused and further we would initiate a reverse logistic at a complete cost liability of the company O My Furniture.

What if a replacement of the product is not available?

In case we are not able to process the replacement for the same product, we ensure a 100% money-back guarantee in such circumstances.

How do I receive the refund amount?

The creditable refund amount is processed via the same means through which the order was placed.

How long does the refund take?

The estimated time duration that shall be required to process the refund amount shall be 7 working days.

Custom Product refund policy.?

Custom made orders are non-refundable. If in case any damages occur while shipment of the product, O My Furniture will get it repaired. Also there can be a delay of 2 weeks in delivery time for custom furniture.

Terms of Use

This archive is an electronic record under Information Technology Act, 2000 and runs there under as material and the corrected arrangements relating to electronic records in different statutes under pertinent Indian laws. This electronic record is produced by a PC framework and does not require any physical or computerized marks.

This record is distributed and might be translated as per the arrangements of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require distributing the principles and controls, protection strategy and client assertion for get to or use of site.

User Agreement

Your utilization of and the entire site pages, hyper-connections, apparatuses and administrations given there under (hereinafter eluded to as "the Website" which articulation should incorporate any successor or substitution website(s)) is administered by the accompanying terms and conditions as material to the Website ("User Agreement"). This User Agreement should become effective upon each visit or use of the Website, or upon your enrollment, or upon you giving any data on the Website.

With the end goal of the User Agreement, "Enrolled User", "Guest", and wherever the setting may so require, "You" might mean any regular or lawful individual who has consented to end up noticeably an individual from the Website by giving Registration Data (as characterized hereinafter) while enlisting on the Website as a Registered User utilizing the PC frameworks of the Website, or who has utilized the Website without turning into a Registered User, and, in both the cases, acknowledged this electronic form/electronic record of the User Agreement. A Registered User is one who has assigned himself an extraordinary distinguishing proof client name ("User ID" and "Secret key") to wind up plainly Registered User. The term and articulation "You" might, unless the setting generally requires, incorporate your lawful beneficiary, beneficiaries, successors, vendors and allowed appoints.

As a Registered User, this User Agreement might be viable and authoritative upon your 'acknowledgment'. "Acknowledgment" should mean your governmental policy regarding minorities in society in tapping on the 'check box' as well as on the "proceed with" catch or potentially or any governmental policy regarding minorities in society as given on the enrollment page or utilizing or getting to the Website through signing in by Your outsider site client ID and secret key, including that of, sites possessed by Yahoo Inc. or, then again its auxiliaries, Google Inc. or, on the other hand its auxiliaries, Twitter or some other web-based social networking site as allowed on the Website or for the most part utilizing the Website in any way, with or without utilizing Your User ID and Password. In the event that you don't concur or are not willing to be bound by the terms and states of this User Agreement, kindly don't tap on the 'check box' or on the "proceed with" catch or whatever other catch and don't try to acquire access to or generally utilize the Website.

Important Disclaimers:

The accompanying disclaimers are the way to deciding any connection amongst You and the Platform for Your utilization of the Website and for Platform giving any administrations on the Website:

Platform and its providers, partners and specialist co-ops give the Website and administrations on "as seems to be" premise and with no guarantee or condition, express, suggested or statutory and particularly repudiate any inferred guarantees of title, merchantability, wellness for a specific reason and non-encroachment. You explicitly concur that your utilization of the Website is at your hazard.

Platform, its partners, associates and specialist co-ops and innovation accomplices make no portrayals or Warranties about the precision, unwavering quality, culmination, as well as convenience of any substance, data, programming, content, designs, connections or interchanges given on or using the Website or that the operation of the Website will be without mistake and additionally continuous.

The Website is just a setting where clients may meet and interface with each other for their exchanges. Stage is not and can't be a gathering to or control in any way any exchange between two clients of the Website. Stage neither prescribes You to purchase or offer any products or administrations on the Website nor supports any such merchandise or administrations nor gives any certification, guarantee or affirmation as for any products or administrations made accessible on the Website. Further, Platform does not ensure, guarantee or give any affirmation on the conduct of any client of the Website including any certification, guarantee or confirmation that any client (regardless of whether purchaser or merchant) will finish any exchange or act in a judicious way. Spare as generally given in the condition titled "Impediment of Liability", Your sole and select cure and Platform's sole and elite duty and obligation is to give You essential data (subject to the Privacy Policy and appropriate laws) for You to manage different clients of the Website (counting the venders recorded on the Website) as for any debate.

Pursuant to the arrangements of the Foreign Exchange Management Act, 1999, and pertinent laws, the Platform may give certain help administrations to encourage the exchanges between clients of the Websites and such autonomous administrations may incorporate posting administration, warehousing administrations, coordination’s administrations, making accessible messenger administrations and installment assistance through nodal bank(s) under material laws. You comprehend, concur and recognize that the Platform will draw in autonomous outsider specialist organizations to play out these administrations. The Platform may on sensible endeavors premise get customary industry standard guarantees from these outsiders. You additionally comprehend, concur and recognize that the Platform won't be considered at risk or mindful towards You or towards any individual guaranteeing under or through You for any activities, commission, exclusion, wrongdoing, extortion or carelessness (regardless of whether in contract or tort or under open approach) of these outsiders unless such activities, commission, oversight or carelessness of the outsider is credited to an immediate reason for unfortunate behavior and gross carelessness of the Platform and in such an occasion the aggregate total obligation of the Platform should be restricted to the degree given in the statement titled "Confinement of Liability".

You comprehend, concur and recognize that Platform utilizes outsider administrations suppliers to store and process Your own data and other data which You give to the Platform (as more particularly distinguished in the Privacy Policy) and such outsiders may store and process your own data in a nation or state which might not have purview over You and/or such nation or state might not have any information security or information protection laws or such nation's or state's information insurance or information security laws may not be as solid as the nation or state having ward over You or over the Platform. You concur and comprehend that Platform gives no certification, guarantee or affirmation that such outsider specialist organizations will ensure Your own data and Platform might not be subject for any activities, commission, exclusion, unfortunate behavior, misrepresentation or carelessness (regardless of whether in contract or tort or under open approach) of these outsiders unless such activities, commission, oversight or carelessness of the outsider is credited to an immediate reason for wrongdoing and gross carelessness of Platform. You agree that the aforesaid disclaimers shall be in addition to any other disclaimers given in this User Agreement.

Electronic Communications

When You utilize the Website or send messages or other information, data or correspondence to the Platform, You concur and comprehend that You are speaking with the Website and Platform and all other Registered Users and Visitors through electronic records which are lawfully identifiable and enforceable, and You agree to get interchanges by means of electronic records from the Website, Platform and all other Registered Users and Visitors and as and when posted, conveyed or required.

Administration of Notice: The Registration Data and email ID or Your record points of interest of the outsider site through which You enlist with the Website will be interpreted as Your 'assigned electronic address' and the Platform, Website, other Registered Users, Visitors, outsiders and law implementation organizations will speak with You on your assigned electronic address which will be esteemed satisfactory administration of notice/electronic record.

By impliedly or explicitly tolerating this User Agreement, You likewise acknowledge and consent to be bound by different arrangements of the Platform as given now and again in different hyperlinks on the Website.

Membership Eligibility

Utilization of the Website is accessible just to people who can frame lawfully restricting contracts under Indian Contract Act, 1872 and whatever other appropriate laws for this reason. People who are "clumsy to contract" inside the importance of the Indian Contract Act, 1872 and whatever other pertinent laws for this reason including minors, un-released insolvents and so forth are not qualified to utilize the Website. In the event that you are a minor i.e. less than 18 years old years, you might not enlist as an individual from the Website and should not offer, buy or offered for any things on the Website. As a minor in the event that you wish to buy or offer a thing on the Website such buy or deal might be made by your legitimate gatekeeper or guardians who have enlisted as clients of the Website. Stage claims all authority to end your enrollment and decline to furnish you with access to the Website in the event that it is conveyed to Platform's notice or in the event that it is found that you are less than 18 years old years or are something else "awkward to contract". On the off chance that you are enlisting as or in the interest of a business substance, you speak to that you are appropriately approved by the business element to acknowledge this User Agreement and you have the specialist to tie that business element to this User Agreement.

Membership Benefits

As an enrolled individual from O my furniture, your address, email-id, and other conveyance subtle elements turn out to be consequently spared in the "My Account" area of the Website, open just to you. You can track every one of your requests by signing in to the "My Account" area with the User ID and Password set by you. You can spare things you are occupied with, utilizing the "My Wish list" include, for simple buys. Further, in the event that you settle on our email refreshes, all data with respect to new increases to the Website by different venders, and additionally special plans, will be messaged to you at general interims.

Your Account and Registration Obligations

On the off chance that you utilize the Website as a Registered User, you are in charge of keeping up the classification of your User ID and Password. You are in charge of all exercises that happen under your User ID and Password. You concur, entomb alia, to give genuine, exact, present and finish data about yourself as incited by Website enrollment frame or given by You as a Visitor or client of an outsider webpage through which You get to the Website. On the off chance that you give any data that is false, incorrect, not present or inadequate or Platform has sensible grounds to presume that such data is false, erroneous, not present or deficient, or not as per the User Agreement, Platform has the privilege to inconclusively suspend or end or piece access of your participation with the Website and decline to give you access to the Website.

You thus concede us a non-selective, around the world, ceaseless, permanent, eminence free, sub-licensable (through different levels) ideal to practice the copyright, exposure, and database rights you have in Your data, in any media or medium now known or created, delivered, imagined or utilized as a part of future, as for Your data.

Fees and Services

Membership on the Website is free. Platform does not charge any fee for browsing or buying on the Website.


You are responsible for paying all fees (if any) associated with the use of the Website and you agree to bear any and all applicable taxes, charges, cases etc. levied thereon.

Platform for Communication

If it's not too much trouble take note of that as per the Information Technology (Intermediaries rules) Rules 2011, if there should be an occurrence of rebelliousness with tenets and controls, User Agreement as well as any strategies contained or alluded to thus for get to or use of a middle person PC asset, the delegate has the privilege to instantly end the get to or utilization privileges of the clients to the PC asset of mediator and expel resistant data. This privilege is notwithstanding all different rights and cures accessible to the Platform against You either in this User Agreement or any strategy contained in this, in any material law or under torts.

You should consistently guarantee full consistence with the relevant arrangements of the Information Technology Act, 2000 and administers there-under as material and as revised occasionally and furthermore all pertinent laws, tenets and controls and International laws (counting without confinement all immediate and backhanded assessment laws and all nearby, section or use related expense laws) in regards to your utilization of our administration and you're posting, buy, sales of offers to buy, and offer of things or administrations. You might not take part in any exchange in a thing or administration, which is precluded by the arrangements of any material law including trade control laws or directions until further notice in compel. Specifically you might guarantee that if any of your things recorded on the Website qualifies as a "Relic" or "Workmanship treasure" as characterized in the Act ("Artwork"), you should demonstrate that such Artwork is "non-exportable" and sold subject to the arrangements of the Arts and Antiquities Act, and should guarantee that it is not conveyed to any purchaser at wherever outside India


The Platform gathers, stores, procedures and utilizations your data as per Platform Privacy Policy. By utilizing the Website and additionally by giving your data, you agree to the accumulation and utilization of the data you unveil on the Website by Platform as per the Privacy Policy.

Payment Facility

Stage may every once in a while contract with outsider installment specialist organizations including banks to open nodal financial balances under appropriate Indian laws, to encourage the installment between clients i.e. purchasers and merchants and for gathering of Platform Fees and different charges. These outsider installment specialist organizations may incorporate outsider managing an account or charge card installment passages, installment aggregators, money down or request draft/pay arrange on conveyance specialist co-ops, portable installment specialist co-ops or through any office as might be approved by the Reserve Bank of India for accumulation, discount and settlement, as the case might be of installment or supporting the same in any way.


You should be lawfully ready to offer the item(s) you list available to be purchased on our Website. You should guarantee that the recorded things don't encroach upon the licensed innovation, competitive advantage or other restrictive rights or privileges of reputation or security privileges of outsiders. Postings may just incorporate content depictions, illustrations and pictures that portray your thing available to be purchased. Every single recorded thing must be recorded in a suitable classification on the Website. Every recorded thing must be kept in stock for fruitful satisfaction of offers. The posting portrayal of the thing must not be deluding and should depict real state of the item. On the off chance that the thing portrayal does not coordinate the real state of the thing, you consent to discount any sums that you may have gotten from the purchaser. You speak to and affirm that you might be the sole and restrictive lawful proprietor of all things, merchandise or results of any depiction that you wish to offer available to be purchased on the Website. You should have total right, title and expert to bargain in and offer available to be purchased such things, merchandise or items. Every now and then, you should be in charge of giving data identifying with the things or administrations proposed to be sold by you. In this association, you embrace that all such data might be precise in all regards. You should not overstate or over stress the qualities of such things or administrations to misdirect different clients in any way.

Limitation of Liability

In no occasion should Platform or its members and specialist co-ops be subject for any roundabout, coincidental, extraordinary, accidental, weighty, correctional or praiseworthy harms, including yet not constrained to, harms for loss of benefits, goodwill, utilize, information or other immaterial misfortunes emerging out of or regarding the Website, its administrations or this understanding (however emerging, including carelessness or under torts or under open strategy).

Notwithstanding any restriction of obligation and different disclaimers gave somewhere else in this User Agreement, Platform's whole risk and Your sole and selective cure in any condition is constrained to the accompanying:

In the event that You are a vender on the Platform: a measure of Platform Fees, assuming any, paid by You as dealer on the Website to Platform for the exchange under question.

In the event that You are a purchaser: the Platform's whole risk and your sole and selective cure in any situation is restricted to practice its sensible endeavors to empower to You get the discount of the item cost from the vender on the Website.

Other than the previously mentioned, Platform should have no risk to you.


None of the arrangements of the User Agreement might be esteemed to constitute an association or organization amongst you and Platform and You should have no specialist to tie Platform in any way at all nor should Platform have any expert to tie you in any way at all. Every one of the administrations given by the Platform might be as self-employed entity and on central to vital premise.

On the off chance that any statement of the User Agreement might be regarded invalid, void or for any reason unenforceable, such provision should be considered severable and should not influence the legitimacy and enforceability of the rest of the provisos of the User Agreement.

This Agreement puts forward the whole understanding and assertion amongst you and Platform as for the topic concerning this.

In Platform's sole caution, Platform may exchange its rights and commitments under this Agreement, dole out this Agreement or Novato this Agreement without your earlier express assent. In any case, Platform on sensible endeavors premise and if practicable may furnish you with a propel hint of any such demonstrations.

Grievance Officer

As per Information Technology Act 2000 and rules made there under, the Grievance Officer with the end goal of your own delicate data as administered by the Platform Privacy Policy is Mr. Sanjay Ojha It would be ideal if you to enlist any grievance contact via mail (

Other Complaints

In the event you have any complaints or concerns with respect to the website or our services, please contact our Customer Support at +91- 9001470833

Governing Law

This User Agreement and all the rules and policies contained herein and any of your usage of Website and Your dealings with Platform shall be governed and construed in accordance with the laws of India.

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