Ø Do you ship to my city and area?
For a superlative client encounter, we have chosen to convey every item by and by. We at present convey in all finished India.
Ø What is the evaluated conveyance time?
o Products are ordinarily dispatched inside 7 day of request affirmation.
o All the items are transported and conveyed utilizing the FEDEX EXPRESS TRANSPORTATION & SUPPLY CHAIN SERVICES (INDIA) PVT. LTD. conveyance organize.
o While we endeavor to guarantee that the item contacts you inside the conveyance time imparted, exigencies may defer the conveyance. In such cases, kindly don't stress. Connect with us for the most recent refresh on your shipment on the off chance that we have as of now not connected with you.
o For pre-orders, the evaluated conveyance time is 20 - 25 days beginning from the day of delivery. The day of delivery is shown on your item page at the season of request. Kindly note that we won't have the capacity to deliver pre-arranges sooner than the demonstrated time.
Ø Are there any transportation charges or any extra shrouded charges?
o No, shipments are gratis.
Ø How do I track my request.?
The most ideal approach to check your request status is to join at omyfurniture.com and go to profile page. There an area for check item status. Client can check genuine status of their requested item. We attempt our best to convey your item In the uncommon situation when you have not gotten any correspondence from us for 10 days after request (or 10 days after guaranteed shipment date on account of pre-orders) do call us at our client mind number or email us. at email@example.com.
Ø What would it be advisable for me to check when the item is conveyed to me?
o Please check for all the accompanying things when the item is conveyed to you.
o Please beware of every single outside surface over the item for any breakages, splits, chip-offs, incomplete patches, or borer/bug invasions.
o In case there is some tidy or an absence of sparkle, our group will have the capacity to settle this instantly by applying a layer of wood finish or by rubbing the surface with a material; this is an acknowledged industry-standard technique for cleaning the surface/finishing it.
o For all items that include get together, please guarantee that the conveyance group amasses the item so you are certain that all stray pieces are available and they fit well.
o For all items that require divider establishment, generously choose before the conveyance group's visit on the correct area in your home where you would need to put your item, and educate the conveyance group to settle the item; please guarantee that you have taken every single important endorsement earlier for any penetrating and so forth that might be required to settle divider things in your condo/home.
o For all items continued the floor, guarantee that the item stands unfaltering and straight. On the off chance that there is an uneven leg (under 5 mm contrast), at that point our group will introduce shrubs at the foot of that leg to adjust the item better; in the event that the uneven leg is more than 5 mm, at that point we will take the thing back to give a substitution (or a repair) in view of degree of progress required.
o For all seating items, compassionately sit on the thing to guarantee that the structure is steady with your weight on it.
o Currently we ensure that the inward territories of capacity items are all around completed to not have any free pieces/fragments to hurt your arms; however the degree of clean of inner regions may not coordinate with the degree of clean on outer zones.
o Wood has characteristic qualities, for example, contrasting grain designs, negligible stain contrasts and little bunches - little bunches which fundamentally don't affect the item will be completely loaded with putty and finished to ensure that they don't hamper the item; ties that adjust basic dependability of the item would be rejected at the quality control organize; varying grain examples and stain contrasts are for the most part satisfactory on hard wood items.
o Hard wood items may extend somewhat amid the mid-year months on account of which a few drawers may stall out. This is typical, and nothing to be stressed over. Contact our client mind group with your demand, and our after-deals benefit group will stop by and limit the extension by sanding the sides of the item.
o Once the item is conveyed and our conveyance group leaves your area, we will have the capacity to just respect fabricating surrenders and other reasonable use breakages as sketched out in the guarantee strategy.
Ø Imagine a scenario in which I get a harmed item.
o We have profoundly concentrated quality control measures that guarantee the item is up to our guidelines when you get the item. On the off chance that you get a harmed item please convey it to the notice of the conveyance staff quickly inside 24 hours or keep in touch with us at firstname.lastname@example.org. In the event that you see an issue later then we are not ready to supplant or any sort of discount.
o Our group will survey the harm and hit you up inside 2 business days. Contingent upon the level of harm, we will either repair the item, or offer you a substitution.
Ø Can I cancel the order?
o No…! We take great pride in all the designs we create and curate.
Please note, we will not be able to process cancellation requests after the order is placed.
NOTE: When we have conveyed the item and left the client's premises, we won't have the capacity to suit any or substitution demands. We suggest that clients be available at the season of conveyance to check for any conceivable assembling absconds. Ought to there be any, please illuminate O My Furniture Team.